Confer is dependent on the generosity and support of its many supporters, employees, workers, volunteers and the general public. Paramount to maintaining and building on this is that Confer should conduct its business, at all times, in a manner which is fair and legal, and which earns the public trust enjoyed by the organisation.
Respecting your privacy and security is very important to us. Our Privacy Notice gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. It also provides information about your privacy rights and how you may contact us.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
WHO WE ARE
CONFER is an independent organisation established by psychotherapists in 1998 to provide innovative, challenging and inspiring continuing educational events for psychotherapists, psychologists and other mental health workers.
Confer Limited (company number 4962966).
Under this policy, ‘we’, “us”, “our” and ‘Confer’ refers to Confer Limited.
Confer’s registered office is:
Confer Ltd, Brody House, Strype Street, London E1 7LQ
You can also contact us by phone +44 (0) 203 904 2259 or via the website: www.confer.uk.com/contactus.html
If you have questions regarding this privacy notice, including any requests to exercise your legal rights, please contact our Data Protection Officer by email: firstname.lastname@example.org or by phone: +44 (0) 203 904 2259
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this for example, may limit the level of personalisation we offer e.g. you may not get to hear about an event you would have loved to have attended.
We collect, use, store and transfer different kinds of personal data about you.
The type of information we collect depends on where and when it is gathered.
- Identity Data includes prefix, first name, maiden name, last name, username or similar identifier, title, and date of birth.
- Contact Data includes billing address, delivery address, city or places of residence, email address and telephone numbers.
- Financial Data includes bank account and payment card details. Please note, we will not hold payment information for any longer than it takes to process your transaction.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Profile Data includes your username and password, purchases or orders made by you on the Confer Online Platform, your interests, preferences, previous interactions with Confer (particularly ticket or module purchases and event attendance), feedback and survey responses.
- Technical Data includes internet protocol (IP) address and your login data. A public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided), your internet browser type and version, operating system and platform and other technology on the devices you use to access this website. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving direct marketing from us and your communication preferences.
We will also collect information and personal data that you voluntarily give when you contact us with enquiries, complaints, comments or other feedback.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you may give us permission to access information from those accounts or services.
It is important that the personal data we hold about you is accurate and current.
From time to time, we screen our database against recognised data hygiene file such as National Change of Address file and cleanse our file or correct inaccurate data. We may also update inaccurate data if the information is available.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Although it is not compulsory to provide all of the information listed below, should you choose not to, then we may not be able to provide you with the full range of services that we have to offer.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW IS YOUR DATA COLLECTED?
We use different methods to collect data from and about you.
Generally, we collect your information when you decide to interact with us. This could include purchasing events online, over the phone or in person or it could be where you sign up to receive emails from us. We also look at how our audience use our website, so that we can offer the best possible experience whether you are booking events or just trying to find out more about our latest programme.
- When you create user accounts and log in to the Confer Online Platform:
Your account allows you to do the following:
- Buy events, modules, publications, memberships or packages of these
- Join as a Member
- Buy merchandise such as prints or books from our online shop
- When you comment or create user accounts Login
- When you sign up to receive our email bulletin or respond to Confer emails
- When you use your Membership discount codes and number.
- When you contact us by phone to book an event.
- When you make purchases or book events in person in one of our events.
- When you contact us by post, e.g. application forms for Depth Programmes.
- When you respond to one of our surveys.
- When you contact us to provide feedback or send us an email.
THIRD PARTIES OR PUBLICLY AVAILABLE SOURCES
We receive personal data about you from various third parties and public sources as set out below:
We use Google Analytics to collect information about how our visitors use and navigate this website. This information is pseudonymous and cannot be used to identify you personally.
We use BT Portal Switchboard to collect information about calls made to our office. This information is used to support call handling and cannot be used to identify you personally.
We use Constant Contact to collect information about marketing emails we have sent to assess how many have been opened and clicked through to our products on the website. This information is pseudonymous and cannot be used to identify you personally.
This website includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: to provide a service you have requested.
Purposes for which we will use your personal data
Where we need to provide a service or perform a contract we are about to enter into or have entered into with you, to:
- Fulfil event, module and membership requests.
- Process payments. Please note that we do not store any Credit/Debit Card or other payment information once the transaction has been completed.
- Provide you with assistance through our customer service team.
- Send you e-tickets and products you have ordered.
- Administer your visit to the Confer Online Platform.
- Contact you with important information relating to a booking or purchase, such as confirming your order, reminding you of an upcoming booking or letting you know about changes that may affect your visit to an event.
- Train those who provide you with services and who manage the website.
- Send you membership benefits such as your welcome pack and discount codes, member videos and member-only event invitations or bespoke communications.
Where we have your consent, to:
- Personalise your experience with Confer and make it more relevant to you.
- Inform you of news about Confer and upcoming programmes or events.
- Recommend products and offers that we think you might be interested in.
- Contact you if we need to obtain or provide additional information.
- Create invitation lists for events, including private dinners and drinks receptions.
- Email you about a specific topic you’ve requested to hear more on.
Where we need to comply with a legal or regulatory obligation:
- To undertake due diligence to detect and reduce fraud and credit risk.
- To comply with Health and Safety requirements.
- To keep our database accurate and relevant.
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests, to:
- Learn about your interests and preferences so that we are able to personalise your experience and contact you with programme or product information that is relevant to you.
- Assess potential level of support and identify individuals who might be interested in particular projects and initiatives.
- Brief Confer staff on existing relationships.
- Provide the best possible customer services and to help us with internal administration.
- Use booking and publicly available information to classify our audience into groups or segments. These segments help us to understand our audience better and ensure we’re sending relevant messages to each group.
- Analyse and continually improve the services we offer.
- Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
- Contact you to ask you to participate in consumer research either via an online or telephone survey or in person. You are under no obligation to participate in research and, should you provide any further information, Confer will inform you how any further information will be used.
- Help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.
- Ensure the security of our website and information systems.
- Answer your queries or complaints.
Note that we may process your personal data for more t